Terms and Conditions

Last Updated: July 22, 2026

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the LeadBlaze website and AI chatbot service operated by LeadBlaze ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Service Description

LeadBlaze provides an AI-powered chatbot service that integrates into your website to engage with visitors, qualify leads, and generate lead summaries. The Service includes:

  • AI chatbot widget integration via JavaScript code snippet
  • Automated website content analysis and learning
  • Intelligent conversation handling with website visitors
  • Lead qualification and data collection
  • AI-generated lead summaries delivered to your dashboard
  • Customizable chatbot behavior and appearance
  • Central lead management dashboard
  • Team member access and collaboration features

Subscription Plans and Billing

LeadBlaze operates on a monthly subscription basis at $19 per month ("Subscription"). New customers receive a free trial: you may set up the service, deploy the chatbot on your website, and use it at no charge — with no payment method required — until it captures your first qualified lead ("First Lead"). After the First Lead is captured, the chatbot continues operating for a limited grace period; a Subscription is required for the service to continue answering visitors beyond that grace period.

Billing Terms

  • No payment is collected, and no payment method is required, during the free trial (i.e., before your First Lead)
  • The first billing occurs when you start your Subscription, after your First Lead has been captured
  • Subscriptions automatically renew monthly unless cancelled
  • Payment is charged in advance on a monthly recurring basis
  • You may cancel your subscription at any time through your account dashboard
  • Cancellation takes effect at the end of the current billing period

Payment Requirements

A valid payment method is required to start your Subscription (not to start the free trial). You authorize LeadBlaze to charge your chosen payment method for all subscription fees. If automatic billing fails, we will notify you and provide a reasonable period to update your payment information before suspending service.

Fair Use Policy

Our service includes unlimited conversations under a fair use policy designed to prevent system abuse. This policy ensures quality service for all customers while preventing excessive usage that could impact system performance.

Data Collection and Usage

Website Content Analysis

LeadBlaze's AI automatically scans and analyzes publicly available content on your website to understand your business, services, and value proposition. This enables the chatbot to provide intelligent responses to visitor inquiries.

Conversation Data

All conversations between the AI chatbot and your website visitors are recorded, processed, and stored to:

  • Generate AI-powered lead summaries
  • Improve chatbot performance and responses
  • Provide conversation analytics and insights
  • Enable quality assurance and service improvement

Lead Information

Information collected from website visitors through chatbot interactions (including contact details, business needs, and qualification data) is:

  • Stored securely in your LeadBlaze dashboard
  • Accessible to you and authorized team members
  • Used solely for lead generation and customer relationship purposes
  • Not shared with third parties except as required by law

Custom Instructions and Configuration

Any custom instructions, configuration settings, or training data you provide to customize your chatbot remains your intellectual property. You grant LeadBlaze a license to use this information solely to operate and improve your specific chatbot service.

Account Registration and Security

Account Creation

When you create a LeadBlaze account, you must provide accurate information including:

  • First and last name
  • Organization name
  • Valid email address
  • Secure password

A unique client ID will be automatically generated for your organization to enable chatbot integration and billing.

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized access or security breaches
  • Ensuring your team members with account access follow these security requirements

Team Access

Your subscription includes unlimited team member access to your LeadBlaze dashboard. You are responsible for managing team member permissions and ensuring they comply with these Terms.

Service Integration and Usage

Website Integration

You are granted a non-exclusive license to integrate the LeadBlaze chatbot widget on your website(s) through the provided JavaScript code snippet. This integration must:

  • Be implemented according to our technical documentation
  • Not attempt to reverse engineer or modify the widget code
  • Comply with our branding and display requirements
  • Only be used on websites you own or have authorization to modify

Prohibited Uses

You may not use LeadBlaze to:

  • Collect information in violation of privacy laws or regulations
  • Engage in fraudulent, misleading, or deceptive practices
  • Violate any applicable laws or regulations
  • Compete with or create derivative works based on our Service
  • Use the service for any illegal or unauthorized purpose

Intellectual Property

LeadBlaze's technology, software, AI models, and service functionality remain our exclusive intellectual property. The LeadBlaze name, logo, and branding may not be used without our written consent.

Service Availability and Support

Service Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

Customer Support

LeadBlaze provides customer support through:

  • Direct email support from our founder and core team
  • Setup assistance and onboarding calls when needed
  • Technical documentation and resources
  • Response to support inquiries within reasonable business timeframes

Third-Party Integrations

Our Service may integrate with or reference third-party services, websites, or technologies. LeadBlaze is not responsible for the availability, content, or practices of third-party services. You use third-party services at your own risk.

Termination and Cancellation

Cancellation by You

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.

Termination by LeadBlaze

We may suspend or terminate your account if you:

  • Violate these Terms of Service
  • Use the service for prohibited purposes
  • Fail to pay subscription fees after reasonable notice
  • Engage in activity that harms our Service or other customers

Effect of Termination

Upon termination:

  • Your chatbot widget will cease functioning on your website
  • You will lose access to your dashboard and lead data
  • We will retain conversation data as required by law but will not actively use it
  • You should remove the LeadBlaze widget code from your website

Warranties and Liability

Service Disclaimer

LeadBlaze provides the Service "as is" without warranties of any kind. We do not guarantee that:

  • The Service will be uninterrupted or error-free
  • AI responses will be completely accurate in all situations
  • The chatbot will capture every potential lead
  • Third-party integrations will function perfectly at all times

Limitation of Liability

LeadBlaze's total liability for any claims related to the Service is limited to the amount you paid for the Service in the 12 months preceding the claim. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Actions taken by website visitors based on chatbot interactions
  • Technical issues beyond our reasonable control
  • Third-party service failures or integrations

Your Responsibilities

You acknowledge that:

  • AI technology has inherent limitations and may not be perfect
  • You remain responsible for your business operations and customer relationships
  • You should review and verify important lead information
  • The Service is a tool to assist, not replace, your business judgment

Privacy and Data Protection

Data Security

We implement appropriate technical and organizational measures to protect your data and the lead information collected through your chatbot. However, no system is completely secure, and you acknowledge the inherent risks of internet-based services.

Data Retention

We retain conversation data and lead information for as long as your account remains active plus a reasonable period thereafter for legal and business purposes. You may request data deletion subject to our legal retention obligations.

Compliance

You are responsible for ensuring your use of LeadBlaze complies with applicable privacy laws and regulations in your jurisdiction, including but not limited to GDPR, CCPA, and other data protection requirements.

Governing Law and Disputes

These Terms are governed by the laws of the United States. Any disputes will be resolved through binding arbitration rather than court proceedings, except for claims involving intellectual property rights.

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect. Our failure to enforce any provision does not constitute a waiver of that provision.

Changes to Terms

We may update these Terms periodically to reflect changes in our Service or legal requirements. Material changes will be communicated with at least 30 days' advance notice through:

  • Email notification to your registered account
  • Notice in your LeadBlaze dashboard
  • Updates posted on our website

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you disagree with changes, you may cancel your subscription.

Contact Information

For questions about these Terms or our Service:

Email: support@leadblaze.ai
Website: leadblaze.ai

We provide direct support from our founder and core team who built the product. We're committed to helping our customers succeed and addressing any concerns promptly.